Trust & Community Care
Safety & Community Guidelines
Our highest priority is ensuring every host and volunteer enjoys a secure, respectful, and transparent exchange.
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1. Multi-Step Verification
Every volunteer and host submits government ID, verified contact information, and social profiles before being approved on CoFellow.
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2. Direct In-App Chat
Keep communication within CoFellow's secure messaging to agree on daily hours, accommodations, meals, and house rules beforehand.
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3. Stay Protection
Clear stay agreements, standard cancellation protections, and our dedicated team ready to intervene if expectations differ.
Core Principles for Travelers & Hosts
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Mutual Respect & Transparency: Always communicate open, honest expectations regarding working hours, lodging arrangements, and amenities.
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Clear Agreement Before Arrival: Confirm check-in dates, schedule, and provided meals prior to departing for your destination.
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Zero Tolerance for Harassment: Discrimination, abuse, or unsafe conditions result in immediate account termination.